he Front Office Manager will oversee all front desk operations, ensuring exceptional guest service, operational efficiency, and team engagement. This leader will be highly visible, hands-on, and passionate about creating an inspiring culture while driving performance metrics and financial results.
Responsibilities
Guest Experience & Service Excellence
Lead the front desk team to deliver a luxury-level arrival and departure experience.
Resolve guest concerns promptly and professionally, ensuring service recovery and guest satisfaction.
Maintain strong knowledge of the local market to enhance the concierge-style guest experience.
Ensure adherence to brand standards and Forbes/AAA-level service expectations (as applicable).
Operations & Performance
Oversee daily front office operations, including scheduling, payroll, and labor management.
Monitor key performance metrics such as RevPAR, ADR, guest satisfaction scores, and upsell performance.
Ensure accurate billing, cash handling, and compliance with internal controls.
Collaborate with Housekeeping, Engineering, Sales, and F&B to ensure seamless operations.
Leadership & Team Development
Recruit, train, coach, and develop front office team members.
Foster an inclusive, positive, and accountability-driven culture.
Conduct regular one-on-ones, performance evaluations, and team meetings.
Lead by example through visible, hands-on engagement on the floor.
Revenue & Upselling
Drive upsell programs and room inventory strategies in partnership with Revenue Management.
Identify opportunities to increase ancillary revenue through guest engagement.
Requirements
3+ years of progressive hotel front office leadership experience (luxury or lifestyle preferred).
Strong understanding of hotel operations, revenue strategy, and labor management.
Proven ability to lead and motivate teams in a high-touch guest environment.
Excellent communication, problem-solving, and conflict resolution skills.
Experience with major PMS systems (Opera preferred).
Ability to work a flexible schedule, including evenings, weekends, and holidays.
If you are a passionate hospitality leader who thrives in a luxury environment and believes in “acting like a guest while thinking like an owner,” we invite you to bring your talent and energy to the Grand Bohemian Savannah team.