Sheraton Memphis Downtown is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Memphis Downtown means being part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. Sheraton Memphis Downtown is committed to creating a guest-centric work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a fast-paced and dynamic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at Sheraton Memphis Downtown presents a unique opportunity to be part of a respected hotel that plays a key role in the vibrant hospitality scene of Memphis.

Ready to apply your proven turnaround expertise to a high-profile transformation?  Davidson Hospitality Group is seeking a dynamic General Manager to take the helm of the Sheraton Memphis Downtown as it undergoes a bold, two-year reinvention that will reshape the future of Memphis’s convention district. If you’re a leader who excels in turnaround environments, we want to hear from you!

This large-scale project includes:

• Full guestroom and suite renovations using the latest Marriott design concepts with modern aesthetics, intuitive layouts, and enhanced technology integration.

• Complete replacement of all FF&E to meet Marriott’s elevated brand standards.

• Reimagined public spaces, including a fully redesigned lobby featuring the Marriott Great Room concept.

• Extensive exterior upgrades, including full or partial façade enhancements to both the North and South Towers.

• New meeting and event facilities to elevate group and convention business.

• A two-year renovation timeline driven by significant upgrades to critical infrastructure throughout the property.

This is a rare opportunity for a visionary hotel executive who thrives on transformation, excels in multi-phase renovation environments, and has the leadership presence to reposition a high-profile hotel into a standout performer within the Marriott portfolio. Relocation assistance is available for the right candidate.

Responsibilities

Transformation & Repositioning Leadership

• Lead the pre-opening, repositioning strategy, and relaunch of the Sheraton Memphis Downtown.

• Partner with ownership, Marriott brand teams, and renovation partners throughout all phases of the project.

• Champion the guest journey to ensure every touchpoint reflects the elevated Marriott brand promise.

• Navigate the property's transition during active construction while maintaining service levels and guest satisfaction.

Operational Excellence & Team Leadership

• Build, inspire, and develop a high-performance leadership team focused on operational excellence and exceptional service.

• Foster a culture grounded in accountability, collaboration, guest-centricity, and continuous improvement.

• Ensure operational readiness for relaunch, including SOP updates, training, and brand compliance.

Commercial Strategy & Community Engagement

• Drive commercial performance through revenue management, marketing, and sales strategy.

• Strengthen the hotel’s visibility and relationships within the convention district and the broader Memphis community.

• Serve as the property’s ambassador during the transformation, representing the hotel with confidence and professionalism.

Financial & Brand Stewardship

• Provide strong financial leadership throughout renovation-related fluctuations and changing business dynamics.

• Deliver on brand standards, owner expectations, and renovation milestones with precision and accountability.

• Bachelor's degree in Hospitality Management or related field
• Proven success in full-service hotels, ideally with Marriott experience 
• Seasoned hotel executive with multi-phase renovation or repositioning experience
• Strategic thinker with very strong financial acumen and proven success in managing budgets, revenue, and expenses
• Charismatic leader who thrives in transformational environments and inspires teams to exceed expectations
• Deep understanding of guest-centric design, technology, and service innovation
• Strong communication, interpersonal, and customer service skills; ability to communicate effectively with your team, Davidson, and ownership
• Ability to think strategically and drive results
• Strong problem-solving and decision-making skills
• Passion for delivering exceptional guest experiences

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

#LI-JC1