Three Waters Resort is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. As a job applicant, joining the team at Three Waters Resort means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Three Waters Resort is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service. Employees can expect to work in a dynamic and fast-paced environment, where they can showcase their skills, contribute to a vibrant team atmosphere, and create memorable experiences for guests. Joining the team at Three Waters Resort presents a unique opportunity to be part of a dynamic and trendy resort that embodies the laid-back lifestyle of the Florida Keys.

Inspired by the island’s rich history and sense of adventure, a new Islamorada resort is coming ashore in 2024. An all-new Florida Keys experience awaits at Three Waters Resort & Marina, the bellwether of the Islamorada Resort Collection. This all-new resort features a world-class marina teeming with a fleet of experienced captains in the “Sportfishing Capital of the World”, 72 marina slips, 14 acres of beach and pool, nine new unique culinary destinations buzzing with energy, retail, and 214 island-chic luxurious waterfront rooms. Discover the heartbeat of Islamorada.  

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

· Constantly. Answer guest questions and offer information and assistance.

· Constantly. Answer telephones.

· Constantly. Check guests in and out.

· Constantly. Communicate with other departments to fulfill guest needs.

· Constantly. Maintain work area neat and organized.

· Constantly. Monitor reservations made and house count.

· Constantly. Monitor status of guest accounts.

· Constantly. Report all unsafe conditions immediately.

· Constantly. Update information in the computer systems as needed (i.e., post charges).

· Frequently. Act as Manager-On-Duty when assigned.

· Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.

· Frequently. Complete other duties as assigned by supervisor to include cross training.

· Frequently. Verify all shift work and deposits.

· Occasionally. Assist in the training and development of new Front Desk Clerks.

· Occasionally. Attend all mandatory meetings.

· Occasionally. Call other hotels in area for room status.

· Occasionally. Follow checklist for required duties and timelines.

· Occasionally. Read, pass on log and communicate with previous shift.

· Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.

· Occasionally. Use verifone to authorize credit cards and checks.

· Occasionally. Other duties as assigned by Supervisor.

· Prior cash handling experience necessary.

· High School graduate or G.E.D. equivalent.

· 7th/8th grade math skills required.

· Ability to communicate effectively with the public and other employees.

· Read, write and speak English fluently.

· Six months Front Desk experience.

· Minimum of 2 years previous hotel front office or guest services experience.

· Extensive knowledge of all hotel departments.

· Excellent guest service, organization and problem solving skills.

· Ability to multi task and work in a fast paced environment.

· Knowledge of computer programs utilized in property management

· Ability to work a flexible schedule to include weekends and holidays.

· No employee will pose a direct threat to the health/safety of self or others.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match
• Free Lunch Daily
• Free Starbucks Every Wednesday
• Complimentary Transportation to and from Homestead, Daily

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.